MOK One Heat-Not-Burn Device + COO 3 Packs of Heat-Not-Burn Sticks

Returns
Our policy lasts a minimum of 30 days up to a year - depending on the item purchased. If the warranty period has gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All inclusions must also be present upon return.

To complete your return, kindly message us so we can assist you further, or send us an email at support@primegoods.ph

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send contact you to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed via BDO, BPI, or Gcash.

Exchanges (if applicable)
We only replace items if they are defective or damaged. 

This Limited Warranty covers any defects in workmanship under normal use (misuse and mishandling not included) during the Warranty Period. Prime Goods will replace or refund, at no charge, products or parts of a product that proves defective because of improper workmanship. To obtain warranty service, contact us so we can assist you further.

Shipping
To return your product, please send us a message or send us an email at support@primegoods.ph so we can provide our return address.